A SWOT-Based Framework for Personalized Ranking of IoT Service Providers With Generalized Fuzzy Data for Sustainable Transport in Urban Regions

Sustainable transport in cities has been gaining a lot of attraction recently and a core focus of engineering management. Internet of Things (IoT) is seen as a widely accepted technology that promotes sustainability through the interconnection of diverse computing sources for solving environmental problems. Previous studies on IoT have discussed interesting factors toward its adoption, but selecting a suitable IoT service provider (IoTSP) is an open challenge due to a diverse set of factors in practice. Driven by the challenge, in this article, a generalized fuzzy-based decision model is put forward for IoTSP selection, which is the prime objective of the study. Initially, a strength, weakness, opportunity, threat (SWOT) analysis is adopted to identify the crucial challenges in IoT adoption. Later, the relative significance of these challenges is calculated by adopting the regret/rejoice approach. Due to uncertainty, certain rating information of IoTSPs is missing that are rationally imputed by proposing an analytical approach. Rating matrices from experts are transformed into opinion vectors, and a prioritization algorithm is developed with query vector for rational personalized ordering of IoTSPs. Data for the study are acquired via questionnaire, which is filled by experts. The efficacy of the developed model is exemplified by using a real case study of IoTSP selection for pollution management in Chennai. Concerning the findings, mobility, security, and connectivity are the most vital factors for IoTSP selection. Results show that the proposed model is a viable tool for IoTSP selection and it is robust, unique, and stable compared to its counterparts.